Keynote
Designing Between Two Intelligences
Chelsea Larsson
Head of Content Design · Anthropic
Keynote Talk
Moving from Interfaces to Proactive Agents: Designing Dynamic AI Customer Experiences at Scale
The full description for this keynote talk will be published soon.
A session by
Jarno M. Koponen
Head of AI Product Design · Zalando
Jarno is a senior product/design and innovation leader with over 15 years of experience building AI products and transforming organizations, from startups to international companies.
He currently leads product design for agentic commerce and the Zalando AI Assistant, which he has scaled from zero to over 50 million customers across Europe.
Previously, he led AI-powered innovation in news media, reshaping how news is created, personalized, and distributed at scale.
A pioneer of new product categories, his work has been featured in The New York Times, NPR, Forbes, and MIT Technology Review, and his writing has appeared in Fast Company, TechCrunch, and VentureBeat.
Join Jarno live in Munich, 22–23 October 2026.
Discover more sessions
Partner Talk
What Still Has to Be Human in an AI-Accelerated World
Jason Giles
VP Customer Intelligence · UserTesting
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