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Breaking Down Barriers, Enhancing Accessibility

By Mareike Klauß and Zoe Luck

Session type

Breakout Session


Thu, 19 Oct 2023


Breakout Room #7

About this session

The goal of this breakout session is to encourage participants to reflect on barrier-free access to public services and develop innovative solutions. Through open exchange and collaboration, we aim to raise awareness of the needs of people with different abilities and promote the implementation of inclusive measures.

Key take-aways

  • Reflection on barrier-free access to public services
  • Ideas to develop innovative solutions
  • Raised awareness of the needs of people with different abilities
  • Suggestions to improve the implementation of inclusive measures

About Mareike

Mareike Klauß

Mareike Klauß

Digital Product Design Lead at Tangity / NTT Data

Mareike is a Digital Product Design Lead with experience in various industries and projects. With roots in product design, she's shaped digital experiences in medicine, browsers, apps and beyond. She’s passioned about the joy and satisfaction which design can provide whilst being accessible for everyone. Her journey has been defined by a hands-on approach to transform ideas into tangible digital experiences. Besides her design pursuits, Mareike is co-leading a small electronic music festival, showcasing her ability to orchestrate immersive experiences beyond the digital realm.

About Zoe

Zoe Luck

Zoe Luck

Senior UX Design Consultant at Tangity / NTT Data

Zoe, a Senior UX Design Consultant at Tangity, is deeply passionate about human-centered approaches and driven by empathy-driven innovation. She applies this passion in her client work and in shaping NTT's culture to foster Diversity, Equity, and Inclusion (DEI). Zoe recognizes the common need for a human-centered approach with her experience in diverse industries such as banking, automotive, and healthcare. She firmly believes that incorporating an inclusive design perspective is not merely an additional step in the design process; it presents an exciting opportunity to unleash innovative solutions that benefit everyone, regardless of their abilities.