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Building your Research Ops from scratch

By Ed Lyon

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Session type

Focus Talk


Fri, 04 Nov 2022


Main Stage

About this session

This talk will illuminate when and how to build out a research operations function. As designer and researcher alike you’ll get a better understanding of how research operations adds value to your work and enables the UX team to mature as your organisation scales.

Going one step further, you’ll learn about practical ways to ensure this beginning quickly becomes elevated, putting you on track to move from humble functional beginnings to being a strategic partner in pushing your product forward for its users.

About Ed

Ed Lyon

Ed Lyon

Research Operations Lead at Wise

Ed Lyon is the Research Operations Lead at Wise. After years practicing as a Service Designer and User Researcher he now applies his expertise from both specialisations to the world of research operations.