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Inclusive Community-centered Research: How to diversify UX Research & Usability Testings?

By Max Masure

Watch the recording

Session type

Lightning Talk


Fri, 22 Oct 2021

About this session

Do you wonder how to recruit diverse participants during your research? Do you wonder if the products you build are supporting or harming certain communities? Do you want to improve your practice with an inclusion lens but you are not sure where to start, or even worse, you worry that you will make a mistake?

Join this talk to get an overview of the Do No Harm community-centered design approach, and leave with a clear path of where to start.

About Max

Max Masure

Max Masure

Service Designer, User Researcher, DEI Consultant, Author at

Max Masure (they/them) is a community-centered Service Designer and UX Researcher, DEI Consultant, Author, and Public Speaker.

They were named one of the most influential leaders of DEI in 2019 and 2020 by Hive Learning. They recently supported the United Nations in their efforts to improve engagement on their Sustainable Development Goals, trained Doctors Without Borders to better serve their employees and donors, trained a global hotel company to better serve their transgender and gender non-conforming customers, and they are currently advising the Service Design Network Organization as a founding member of their Diversity, Education, and Inclusion Advisory Board.

Their upcoming book will be released in the Fall 2021: “You (Don’t) Suck: a workbook to silence imposter syndrome”