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Better Onboarding Journeys

Onboarding is more than a slideshow after first opening an app. It can be the difference between a product that delights and engages, and one that is immediately forgotten. In this workshop, you will build the skills to design onboarding journeys as a holistic, impactful experience.

Better Onboarding Journeys

Meet Your Trainer

Krystal Higgins

UX Leader at Author of Better Onboarding

What You Will Learn

  • Approach onboarding as a holistic journey
  • Boost retention and engagement by letting users discover the product at their own pace
  • Apply guided interaction as an onboarding strategy
  • Involve your team in clearly defining the start and end points of the onboarding experience
  • You will receive a certificate as proof of your development
Get Your Ticket



18 Oct



About the Workshop

Half day workshop • Wednesday 18 October 2023

Workshops require a separate ticket from the conference. You're welcome to join a workshop without attending the conference.

Course Overview

Onboarding is not just a single event in the user experience. It is a journey that links together many events, over time, to acclimate people to a new product or service. A well designed user onboarding experience will guide new users toward retention and engagement as they interact with a product, at their own pace. This workshop will give attendees a process for designing progressive onboarding journeys, so they can engage their own teams in better onboarding design.

Who is it for?

This workshop suits designers, product managers, content designers, and more, no matter what stage their product’s onboarding experience is in.

What you'll learn

Through a mix of presentation and hands-on activities, you will learn how to:

  • Apply guided interaction as an onboarding strategy
  • Define the start and end points of onboarding with your team
  • Map the actions that bridge people between those start and end points
  • Apply guidance to an individual action so that it links to other actions in the journey

What you need to bring

Have your laptop handy is always great if you want to look up any resources, but not required.

What's included

You’ll participate in a half-day workshop with great exposure to the workshop trainer in an intimate setting. We will provide refreshments to keep you energized, all included in the workshop fee. Workshop materials like pencils, markers and paper will be ready for you.

Get Onboarded

Secure your spot in the workshop today

About the Trainer

Krystal Higgins

UX Leader at Author of Better Onboarding

Krystal is a lead UX designer who connects the dots between products, systems, and the people who use them. She has more than 15 years of hands-on experience at companies like NVIDIA, eBay, and, currently, Google, where she works on systems design for ChromeOS.

One of the areas she's focused on, and is extremely passionate about, is the onboarding and guidance of new users. She has shared techniques for creating human-centered onboarding experiences with teams around the world through articles, talks, workshops, and her book Better Onboarding. When she’s not working on tech-meets-humans projects, she enjoys painting and scuba diving.

Workshop Venue

MATES Coworking Lehel

MATES Coworking Lehel

Our workshops take place at MATES Munich. MATES is a fantastic local platform that offers co-working desks and offices in central locations and beautifully designed creative and meeting spaces. Going beyond physical locations, at the heart of MATES is their vibrant professional community.

The MATES location in the Lehel neighbourhood is located just minutes from the main square and on a direct public transport connection from the conference venue and Munich central station.


Thierschstraße 20
80538 Munich

Good to know

Arriving via public transport: Take any S-Bahn line and exit at "Isartor", about 6 minutes from Munich central train station. Or take the subway lines U4 or U5 and exit at "Lehel", on a direct connection to the conference venue.

Get Onboarded

Secure your spot in the workshop today