Focus Talk
Better Onboarding
Session Type
Focus Talk
When
Thursday
19 Oct
at
16:30
Room
Main stage
About the Session
When new users arrive at your product, their onboarding experience is the process that's meant to welcome and guide them towards lasting success. But in a team’s quest to address short-term metrics and feature awareness, onboarding often gets condensed into just a front-loaded moment, missing out on its bigger potential.
In this talk, you’ll learn the importance of using guided interaction to create a better onboarding experience. We’ll cover how to fit onboarding into the user journey, why guiding users through interaction is a more effective strategy than front-loaded instruction, and how designing for new users connects to designing a better product overall.
About the Speaker
Krystal Higgins
UX Leader at Author of Better Onboarding
Krystal is a lead UX designer who connects the dots between products, systems, and the people who use them. She has more than 15 years of hands-on experience at companies like NVIDIA, eBay, and, currently, Google, where she works on systems design for ChromeOS.
One of the areas she's focused on, and is extremely passionate about, is the onboarding and guidance of new users. She has shared techniques for creating human-centered onboarding experiences with teams around the world through articles, talks, workshops, and her book Better Onboarding. When she’s not working on tech-meets-humans projects, she enjoys painting and scuba diving.
Workshop
Timing
Wednesday
18 Oct
Better Onboarding Journeys
Onboarding is more than a slideshow after first opening an app. It can be the difference between a product that delights and engages, and one that is immediately forgotten. In this workshop, you will build the skills to design onboarding journeys as a holistic, impactful experience.
Half-Day Workshop
This workshop takes place the day before the conference and requires a separate ticket if you’d like to join.
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