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Public vs. Private Digital Transformations: What I’ve Learned So Far

Session Type

Focus Talk

Timing

Friday

22 Oct

at

15:15

About the Session

During the last years, the need for change (IT infrastructure, organizations), to move faster (building more competitive products and services) and new paradigms of users needs, have made digital transformation projects ubiquitous.

As a Service Designer Claudia had the chance to experience the last 5 years in digital transformation projects, both in private and now in the public sector, and she has collected some learnings.

About the Speaker

Claudia Pollina

Service Designer

Claudia is a Service Designer with 8+ years of experience, currently working at the Department for the Digital Transformation, the Italian government team that aims to improve digital services within the Public Administration. Intellectually curious, she is inspired by people, data and research. Previously, Claudia led design decisions in the Digital Transformation of Vodafone Italy. She co-built the Service Design community in Milan, is a proud mom of two and a zero-waste practitioner.

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